Shipping policy

Shipping Policy

Last Updated: June 2026

At AKS Official, we strive to deliver your orders safely and efficiently. Please review our Shipping Policy to understand how orders are processed, shipped, and delivered.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotional events, or sales campaigns, processing times may be slightly extended.

  • Customers will receive order confirmation and shipping updates via email, SMS, or WhatsApp where applicable.

Shipping Coverage

We currently offer shipping across Pakistan.

Delivery availability may vary depending on your location and courier service coverage.

Estimated Delivery Time

Estimated delivery times are as follows:

  • Major Cities: 2–5 business days

  • Remote Areas: 4–8 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before order confirmation.

  • Free shipping promotions may be offered from time to time and will be clearly communicated on our website or marketing channels.

Order Tracking

Once your order has been dispatched, you may receive tracking information via email, SMS, or WhatsApp, allowing you to monitor the progress of your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

AKS Official shall not be responsible for delivery delays, failed deliveries, or additional charges resulting from:

  • Incorrect shipping addresses

  • Incomplete contact information

  • Failure to receive delivery calls from the courier

If an order is returned to us due to incorrect information provided by the customer, additional shipping charges may apply for re-dispatch.

Delayed Deliveries

While we work closely with our courier partners to ensure timely delivery, AKS Official is not liable for delays caused by:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Courier service issues

  • Government restrictions or emergencies

We appreciate your patience and understanding in such situations.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery cannot be completed due to customer unavailability or non-response, the shipment may be returned to us.

In such cases:

  • Re-shipping charges may apply.

  • Orders may be canceled if repeated delivery attempts fail.

Damaged Packages

If your package arrives visibly damaged:

  1. Take clear photographs of the package before opening it.

  2. Contact our customer support team immediately.

  3. Report the issue within 48 hours of delivery.

We will investigate the matter and provide an appropriate resolution where applicable.

Lost Shipments

If you believe your shipment has been lost in transit, please contact our support team.

We will coordinate with the courier service to investigate the shipment status and provide updates regarding replacement or resolution options where applicable.

Cash on Delivery (COD)

Cash on Delivery (COD) is available in selected areas across Pakistan.

Customers are requested to ensure payment is ready at the time of delivery to avoid delays or failed delivery attempts.

How to Contact Us

For shipping-related questions, order tracking, delivery concerns, or assistance, please contact us:

Email: support@aksofficial.pk
WhatsApp: +92 310 9592153
Website: https://aksofficial.pk

Our customer support team will be happy to assist you.

Policy Updates

AKS Official reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

By placing an order on AKS Official, you acknowledge and agree to this Shipping Policy.