Refund policy

Refund, Return & Exchange Policy

Last Updated: June 2026

At AKS Official, we are committed to providing high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Refund, Return & Exchange Policy below.

Return Eligibility

We accept returns within 7 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and unworn.

  • The product must be returned in its original condition.

  • All original tags, labels, accessories, invoices, and packaging must remain attached and intact.

  • The item must not show any signs of wear, damage, alteration, or misuse.

  • The return request must be submitted within 7 days of receiving the order.

Any item that does not meet these requirements may be rejected and returned to the customer.

Non-Returnable Items

For hygiene, quality control, and promotional reasons, the following items are not eligible for return or refund:

  • Sale, discounted, promotional, or clearance items.

  • Customized, personalized, or made-to-order products.

  • Items damaged due to customer misuse, negligence, improper handling, or unauthorized alterations.

  • Products returned without original tags, labels, or packaging.

  • Products that have been used, washed, worn, stained, or damaged after delivery.

Exchange Policy

Customer satisfaction is important to us, and we offer exchanges under the following circumstances:

Size Exchanges

If the size ordered does not fit, customers may request a size exchange within 7 days of delivery, subject to stock availability.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, we will gladly arrange an exchange after verifying the issue.

To request an exchange:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Provide your order number and details of the issue.

  3. Share clear photographs of the product and packaging (if applicable).

  4. Wait for approval and return instructions from our support team.

Exchanges are subject to product availability. If the requested replacement is unavailable, an alternative solution may be offered.

Refund Policy

Refunds are issued only under specific circumstances and are not available for general dissatisfaction or change-of-mind purchases.

Refunds may be approved if:

  • The item received is defective or damaged.

  • The wrong product was delivered.

  • The product received significantly differs from the item ordered.

  • A replacement cannot be provided for an approved return.

  • The order is canceled before shipment.

Refund requests are reviewed individually and must comply with all return eligibility requirements.

Refund Processing

Once the returned item is received, inspected, and approved by our quality assurance team:

  • The refund will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method whenever possible.

  • Processing times may vary depending on your bank, payment provider, or financial institution.

  • Shipping charges, cash-on-delivery fees, and handling charges may not be refundable unless the return is due to our error.

AKS Official reserves the right to deny refunds for products that fail inspection or do not meet return requirements.

Return Procedure

To initiate a return or exchange, please follow these steps:

Step 1: Contact Customer Support

Reach out to our support team within 7 days of receiving your order.

Step 2: Provide Required Information

Include:

  • Full name

  • Order number

  • Contact information

  • Product details

  • Reason for return or exchange

  • Clear photographs (for damaged, defective, or incorrect items)

Step 3: Receive Approval

Our team will review your request and provide return instructions if your claim is approved.

Step 4: Ship the Item

Return the product according to the instructions provided by our support team.

Step 5: Inspection & Resolution

After receiving the returned item, we will inspect it and proceed with an exchange or refund if approved.

Shipping Costs

If the Return Is Due to Our Error

If the item is defective, damaged during delivery, or incorrect, AKS Official will bear the applicable return shipping costs.

If the Return Is for a Size Exchange

Customers may be responsible for shipping costs associated with exchanging products for a different size, unless otherwise specified.

Order Cancellation Policy

Orders may be canceled before they are processed or dispatched. Once an order has been shipped, it cannot be canceled and must follow the return and exchange process outlined in this policy.

AKS Official reserves the right to cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Payment verification issues

In such cases, customers will be notified and refunded where applicable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

To expedite the process, please provide:

  • Your order number

  • Photographs of the item

  • Photographs of the packaging

  • A brief description of the issue

Failure to report such issues within the specified timeframe may affect eligibility for a refund or exchange.

Limitation of Liability

AKS Official shall not be held responsible for:

  • Delays caused by courier services.

  • Incorrect shipping information provided by the customer.

  • Damage resulting from improper use, washing, storage, or handling of products after delivery.

  • Variations in color, texture, or appearance that may occur due to screen settings or photography.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

AKS Official
🌐 Website: https://aksofficial.pk
📧 Email: support@aksofficial.pk

By placing an order on AKS Official, you acknowledge that you have read, understood, and agreed to this Refund, Return & Exchange Policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.aksofficial.pk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.aksofficial.pk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.aksofficial.pk@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.aksofficial.pk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.aksofficial.pk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.aksofficial.pk@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.aksofficial.pk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.aksofficial.pk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.aksofficial.pk@gmail.com.